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| 10.2.4. incident Priorities | ||
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 | 10.2. Master Information |  |
Priorities are used by the priority management system to prioritize incidents and to-dos. When priorities are entered in the section, these are then available for use when entering or updating incidents and to-dos.
You must manually create priorities if you want the ability to assign them to incidents or to-dos. If no priorities are defined, then none will be available when entering incidents or to-dos.
To access the master list of priorities, go to . The following screen will appear.
The List Priorities screen displays information on all existing priorities, including priority order, name, and description.
To create a new priority, select the button. The following screen will appear:
When creating a new priority, you are presented with the following options:
Enter a name to define the priority (e.g., High, Medium, Low, etc.).
Specify the order in which the priority should appear when using the drop-down list on the Incident screen.
Enter a brief description of the incident priority.
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| 10.2.3. Incident Categories |  | 10.2.5. incident resolutions |