Select to create a new incident.
Select to de-activate the selected item.
Select to delete the specified to-do item.
Select to edit the specified incident.
Select to edit the specified to-do item.
Select to create a new incident.
Select to create a new to-do item.
Select to view the specified incident.
Select to view the specified to-do item.
Select to open the Customer Information workbench for the specified customer.