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6.11. CRM

Create Incident

Select to create a new incident.

Deactivate

Select to de-activate the selected item.

Delete To-Do

Select to delete the specified to-do item.

Edit Incident

Select to edit the specified incident.

Edit To-Do

Select to edit the specified to-do item.

New Incident

Select to create a new incident.

New To-Do

Select to create a new to-do item.

View Incident

Select to view the specified incident.

View To-Do

Select to view the specified to-do item.

Customer Workbench

Select to open the Customer Information workbench for the specified customer.