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xTuple ERP Reference Guide

  
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1.  Incident
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1.  Incident

1.1. New Incident
1.2. List Incidents

The incident management system enables you to monitor and record incidents that are linked to accounts, contacts, users, and to-do's. The flexibility offered by the Incident workbench enables you to effectively manage a variety of business processes:

  1. Customer requests

  2. Customer issues

  3. Vendor certification

  4. Outbound product quality tests

  5. Inbound component quality tests

  6. Any other processes that require tracking

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Chapter 6. CRM Module Home 1.1. New Incident