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xTuple ERP Reference Guide |
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xTuple ERP Reference Guide |
| 11.2.5. incident resolutions | ||
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 | 11.2. Master Information |  |
Incident resolutions are used by the incident management system to categorize how incidents are resolved. When incident resolutions are entered in the section, these resolutions are then available for use when entering or updating incidents.
You must manually create incident resolutions if you want the ability to assign them to incidents. If no incident resolutions are defined, then none will be available when entering incidents.
To access the master list of incident resolutions, go to . The following screen will appear.
The Incident Resolutions screen displays information on all existing incident resolutions, including incident resolution order, name, and description.
To create a new incident resolution, select the button. The following screen will appear:
When creating a new incident resolution, you are presented with the following options:
Enter a name to define the resolution (e.g., Fixed, Pending, Open, etc.).
Specify the order in which the resolution should appear when using the drop-down list on the Incident screen.
Enter a brief description of the incident resolution.
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| 11.2.4. incident Priorities |  | 11.2.6. Incident Severities |