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xTuple ERP Reference Guide

  
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1.  Incident
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1.  Incident

1.1. New Incident
1.2. List Incidents

The incident management system enables you to monitor and record incidents that are linked to accounts, contacts, users, and tasks. The flexibility offered by the Incident workbench enables you to effectively manage a variety of business processes:

  1. Customer requests

  2. Customer issues

  3. Vendor certification

  4. Outbound product quality tests

  5. Inbound component quality tests

  6. Any other processes that require tracking

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Chapter 6. CRM Module Home 1.1. New Incident