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10.2.5.  Incident Resolutions

Incident Resolutions are used by the Incident Management system to categorize how Incidents are resolved. When Incident Resolutions are entered in the Master Information section, these Resolutions are then available for use when entering or updating Incidents.

Tip

You must manually create Incident Resolutions if you want the ability to assign them to Incidents. If no Incident Resolutions are defined, then none will be available when entering Incidents.

To access the master list of Incident Resolutions, select the "Incident Resolutions" option. The following screen will appear.

Incident Resolutions Master List

The "Incident Resolutions" screen displays information on all existing Incident Resolutions, including Incident Resolution order, name, and description.

10.2.5.1. Incident Resolution

To create a new Incident Resolution, select the NEW button. The following screen will appear:

Create New Incident Resolution

When creating a new Incident Resolution, you are presented with the following options:

Incident Priority

Enter a name to define the Resolution (e.g., Fixed, Pending, Open, etc.).

Order

Specify the order in which the Resolution should appear when using the drop-down list on the Incident screen.

Description

Enter a brief description of the Incident Resolution.