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2.2.  Task List

The list of task items, like the list of incidents, is an extremely versatile screen which can be used by a variety of employees from different functional groups across your organization. From this screen you can manage only your task items. Or you can also track the incidents, projects, and opportunities you are working on—all on this one workbench. To open the list of task items, go to CRM > Task > List.

Here are some tips for using this screen:

  • Black type indicates the task has been completed—or it is due on the current day. Red tasks are late. Green tasks are not yet due.

  • You can create new task items and also new incidents from this screen.

  • To see all the related data for everyone in the organization, select to show all the options and remove any search parameters. When you query the screen, all the available information will appear.

  • To include completed items, select the Show Completed filter.

The following screenshot shows the Task List screen:

Task Items list

The default filter on the Task List screen shows task list items assigned to the logged-in user. You can build your own search criteria using the following options:

Filter

Select a filter from the list of available filters, then select the QUERY button to generate search results. Only saved filters will appear in this list.

MORE

Select this button to show the parameters underlying the saved filter. To hide the parameters, click the MORE button a second time.

Query Builder

When building a custom query, you have the following options:

+

Select to add a new parameter to the query.

-

Select to remove a parameter from the query. This option is disabled for default parameters.

SAVE

Select to save your filter for future use. Saved filters will appear in the list of available filters.

MANAGE

Select to manage your saved filters. To learn more about managing filters, please see Section 2.1.2, “Search Filters”.