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6.11. CRM

Create Incident

Select to create a new incident.

Deactivate

Select to de-activate the selected item.

Delete Task

Select to delete the specified task item.

Edit Incident

Select to edit the specified incident.

Edit Task

Select to edit the specified task item.

New Incident

Select to create a new incident.

New Task

Select to create a new task item.

View Incident

Select to view the specified incident.

View Task

Select to view the specified task item.

Customer Workbench

Select to open the Customer Information workbench for the specified customer.