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xTuple ERP Reference Guide |
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xTuple ERP Reference Guide |
Incident Severities are used by the Incident Management system to categorize the severity of Incidents. When Incident Severities are entered in the Master Information section, these Severities are then available for use when entering or updating Incidents.
You must manually create Incident Severities if you want the ability to assign them to Incidents. If no Incident Severities are defined, then none will be available when entering Incidents.
To access the master list of Incident Severities, select the "Incident Severities" option. The following screen will appear.
The "Incident Severities" screen displays information on all existing Incident Severities, including Incident Severity order, name, and description.
To create a new Incident Severity, select the NEW button. The following screen will appear:
When creating a new Incident Severity, you are presented with the following options:
Enter a name to define the Severity (e.g., High, Medium, Low, etc.).
Specify the order in which the Severity should appear when using the drop-down list on the Incident screen.
Enter a brief description of the Incident Severity.