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10.2.6.  Incident Severities

Incident Severities are used by the Incident Management system to categorize the severity of Incidents. When Incident Severities are entered in the Master Information section, these Severities are then available for use when entering or updating Incidents.

Tip

You must manually create Incident Severities if you want the ability to assign them to Incidents. If no Incident Severities are defined, then none will be available when entering Incidents.

To access the master list of Incident Severities, select the "Incident Severities" option. The following screen will appear.

Incident Severities Master List

The "Incident Severities" screen displays information on all existing Incident Severities, including Incident Severity order, name, and description.

10.2.6.1. Incident Severity

To create a new Incident Severity, select the NEW button. The following screen will appear:

Create New Incident Severity

When creating a new Incident Severity, you are presented with the following options:

Incident Priority

Enter a name to define the Severity (e.g., High, Medium, Low, etc.).

Order

Specify the order in which the Severity should appear when using the drop-down list on the Incident screen.

Description

Enter a brief description of the Incident Severity.