Collapse AllExpand All

4.4. Recall Orders to Shipping

If a Sales Order or Transfer Order has been shipped in error—or if changes need to be made to an Order prior to final billing—you may recall the Order to Shipping. However, once an Invoice has been posted (or a Transfer Order has been closed), it may no longer be recalled to shipping. To recall Orders to Shipping, select the "Recall Orders to Shipping" option. The following screen will appear:

Recall Orders to Shipping

When recalling an Order to Shipping, you are presented with the following options:

Show Invoiced

Select to include Invoiced Orders in the display. By default, only unposted Invoices will be shown. However, you can see all Invoices―unposted and posted―if you have the "RecallInvoicedShipment" privilege. An Order is considered "invoiced" after an Invoice has been created from a billing selection. In some cases, it may be desirable to completely back out an Invoice using the following steps:

  1. Void or delete Invoice

  2. Cancel billing selection

  3. Recall Order to Shipping

  4. Return stock to Inventory

Customer #

Enter the Customer Number of the Customer whose orders you want to recall to Shipping. A Customer Number is required if the "Show Invoiced" option is selected.

Start Date

Orders shipped on or after this date will be included in the display.

End Date

Orders shipped on or before this date will be included in the display.

Shipped Orders

Display lists shipped Sales Orders available for recall.

The following buttons are unique to this screen:

RECALL

Highlight a Sales Order then select this button to recall the Order to Shipping. The Order will now display on the "Ship Orders" screen.