Select to create a new Incident.
Select to de-activate the selected item.
Select to delete the specified To-Do Item.
Select to edit the specified Incident.
Select to edit the specified To-To Item.
Select to create a new Incident.
Select to create a new To-Do Item.
Select to view the specified Incident.
Select to view the specified To-To Item.
Select to open the Customer Information Workbench for the specified Customer.