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1.  Incident
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1.  Incident

1.1. New Incident
1.2. List Incidents

The Incident Management system enables you to monitor and record Incidents that are linked to Accounts, Contacts, Users, and To-Do"s. The flexibility offered by the Incident Workbench enables you to effectively manage a variety of business processes:

  1. Customer requests

  2. Customer issues

  3. Vendor certification

  4. Outbound product quality tests

  5. Inbound component quality tests

  6. Any other processes that require tracking

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Chapter 6. CRM Module Home 1.1. New Incident